Legal

Privacy Policy

Effective Date: June 1, 2025 | Last Updated: June 1, 2026

Welcome to Velmora AI. This Privacy Policy explains what data we collect, why we collect it, how it is stored, and your rights as a user. We are committed to transparency and to collecting only the data necessary to deliver our services. By using Velmora AI, you agree to the terms of this policy.

1. Information We Collect

We collect only the following data:

1.1 Account Information

Full name provided during registration.
Email address, used to identify your account and communicate with you.

1.2 Device Information

A unique Device ID, collected automatically when you install the App. This is used to manage your session and prevent unauthorized access.

1.3 AI Chat Conversations

All messages you exchange with the AI relationship coach are stored on Firebase (Google Cloud). Conversations are saved to provide continuity across sessions and to improve our AI model.

1.4 Marital Games Content

The sentences, prompts, and responses used within the marital games feature are stored on Firebase. This data is tied to your account to personalize your in-app experience.

1.5 Kegel Exercise Data

Your Kegel exercise records (e.g., sessions completed, progress tracking) are stored on Firebase and linked to your account so your progress is preserved across devices.

1.6 Subscription Information

When you purchase a subscription, your subscription status, plan type, and renewal dates are recorded. Payment processing is handled entirely by Apple or Google Play — we do not store any payment details.

We do NOT collect: health or biometric data, precise location data, contacts, microphone or camera data, or any other sensitive data not listed above.

2. How We Use Your Information

To create and manage your account.
To provide all App features including AI chat, marital games, and Kegel exercises.
To save and restore your progress and conversations across devices.
To manage and validate your subscription status.
To improve our AI model using anonymized, non-identifiable conversation data.
To send important notices about your account, subscription, or policy updates.
To detect and prevent fraud, abuse, or unauthorized access.
To comply with applicable legal obligations.

3. Firebase & Data Storage

Velmora AI uses Google Firebase as its backend infrastructure. Firebase handles secure storage of your account data, chat conversations, game content, and exercise records. Firebase complies with GDPR and other major data protection frameworks.

For more information on how Google Firebase handles your data, visit: firebase.google.com/support/privacy

4. Subscriptions & Payments

Velmora AI offers the following subscription plans: Weekly, Monthly, and 3-Month. All purchases, renewals, and billing are processed exclusively through Apple App Store or Google Play. We never receive or store your payment details. Subscription management must be done through your App Store or Google Play account settings.

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. We do not offer refunds for partially used periods, except where required by applicable law.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share information only in the following cases:

Service Providers: We use trusted third-party services (primarily Google Firebase) to operate the App. These providers are contractually required to protect your data.
Legal Requirements: We may disclose your data if required by law, court order, or government authority.
Business Transfers: In the event of a merger or acquisition, your data may be transferred. You will be notified before your data becomes subject to a different privacy policy.

6. Data Retention & Deletion

We retain your personal data for as long as your account is active. If you delete your account, your personal data — including name, email, chat history, game data, and exercise records — will be permanently deleted within 30 days.

Anonymized and aggregated data (which cannot identify you) may be retained indefinitely for product improvement purposes.

To delete your account: Visit our account deletion page.

7. Data Security

We implement industry-standard security measures including:

Encryption of data in transit using TLS/SSL.
Encryption of data at rest within Firebase.
Restricted access controls to production data.

While we take strong precautions, no system is completely secure. Please use a strong, unique password and do not share your login credentials.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request permanent deletion of your account and data.
Portability: Receive your data in a machine-readable format.
Objection: Object to the processing of your data for certain purposes.
Withdrawal of Consent: Withdraw your consent to data processing at any time.

To exercise any of these rights, contact us at: support@velmora-ai.com

9. Children's Privacy

Velmora AI is strictly for users aged 12 and older. We do not knowingly collect data from anyone under 12. If we discover that a minor under 12 has registered, we will immediately delete their account and all associated data.

10. Changes to This Policy

We may update this Privacy Policy periodically. When material changes are made, we will notify you via the App or email. Continued use of the App after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at: support@velmora-ai.com

Website: www.velmora-ai.com